Shipping policy

Shipping & Delivery Policy

Last updated: 23 September 2026

This Shipping & Delivery Policy explains how Designs by Clarole Limited (“Designs by Clarole”, “we”, “us” or “our”) supplies digital and physical products purchased through our online store.

Digital products

Digital products, including PDF patterns and other downloadable files, are supplied electronically and do not require physical shipping.

Your download will normally be made available shortly after your payment has been successfully processed. Download instructions will be sent to the email address provided with your order.

Please ensure that the email address entered at checkout is correct. If you have not received your download, experience difficulty accessing your file, or receive an incorrect file, please contact us at designsbyclarole@gmail.com and we will be happy to help.

Physical products

Where a product requires physical delivery, the available delivery methods, charges and any applicable estimated delivery times will be shown at checkout before you complete your purchase.

Physical products are currently available for delivery to UK addresses only. Available destinations may vary between products.

Orders containing physical products will be sent to the delivery address provided at checkout. Please check your delivery details carefully before placing your order and contact us as soon as possible if you notice an error.

Processing and dispatch

Estimated processing or dispatch times will be stated on the relevant product page where appropriate.

Some Designs by Clarole products are made, personalised or produced to order. These products may require additional processing time before dispatch. Any relevant production information will be stated on the product page.

Some products may be fulfilled and dispatched directly by one of our production or fulfilment partners.

Delivery times

Any delivery times shown on our website are estimates unless expressly stated otherwise.

We will take reasonable steps to supply your order within the stated timeframe and in accordance with applicable consumer law. Occasionally, delivery may be affected by circumstances outside our reasonable control.

If there is a significant problem or delay with your order, please contact us at designsbyclarole@gmail.com so that we can investigate.

Delivery charges

Applicable delivery charges will be displayed at checkout before you place your order.

Where an order qualifies for free delivery or a delivery promotion, any applicable conditions will be displayed on our website or at checkout.

Incorrect or incomplete addresses

Please ensure that the delivery information you provide is complete and accurate.

If you discover an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production, fulfilment or dispatch.

If an order is returned to us or to one of our fulfilment partners because the address supplied was incorrect or incomplete, please contact us so that we can discuss the available options.

Missing, damaged or incorrect deliveries

If your physical order has not arrived within the expected timeframe, or arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at designsbyclarole@gmail.com, quoting your order number.

Where helpful, we may ask you to provide photographs or other information so that we can investigate the issue with the delivery or fulfilment provider.

Your statutory consumer rights are not affected.

Returns and cancellations

For information about cancelling an order, returning a physical product, personalised products, digital downloads and refunds, please see our Returns, Refunds & Cancellations Policy https://designs-by-clarole.myshopify.com/policies/refund-policy.

Contact

If you have any questions about the delivery of your order, please contact:

Designs by Clarole Limited
Email: designsbyclarole@gmail.com