Refund policy
Returns, Refunds & Cancellations
We hope you love your Designs by Clarole purchase. This policy explains your rights when purchasing physical and digital products from us.
Physical products
If you purchase a physical product online, you may have the right to cancel your order within 14 days of receiving it without giving a reason.
To exercise your right to cancel, please contact us at designsbyclarole@gmail.com within 14 days of receiving your order. You then have a further 14 days to return the item to us.
Returned items should be returned in their original condition. You may inspect an item as you would reasonably be able to in a shop, but we may make an appropriate deduction from a refund if the item's value has been reduced through unnecessary handling.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. Please contact us before sending a return so that we can provide the appropriate return instructions and return address.
Where you exercise your statutory right to cancel, we will refund the price paid for the item together with the cost of our least expensive standard delivery option, where applicable. Any additional amount paid for an enhanced delivery service is not refundable. Refunds will be made in accordance with your statutory rights.
Personalised and custom-made products
Products made to your specifications or clearly personalised cannot normally be cancelled or returned simply because you have changed your mind. This does not affect your rights if the product is faulty, damaged, not as described or otherwise does not conform to the contract.
Digital products and downloads
Our digital products are supplied electronically and are intended to be available shortly after purchase.
Where you expressly consent to the supply of digital content beginning during the 14-day cancellation period and acknowledge that your right to cancel will be lost once supply begins, you will no longer have the statutory right to cancel once the digital content has been supplied.
This does not affect your statutory rights where digital content is faulty, not as described or does not otherwise conform to the contract.
If you experience a problem accessing your download, receive the wrong file or believe there is a problem with the digital product, please contact us at designsbyclarole@gmail.com and we will help resolve the issue.
Damaged, faulty or incorrect items
Please contact us as soon as reasonably possible if your order arrives damaged, faulty or incorrect. Please include your order details and, where helpful, photographs showing the problem so that we can investigate and put things right.
Any photographs or other evidence submitted in support of a claim should be genuine and accurately represent the item received. Images must not be generated, digitally altered or manipulated in a way that misrepresents the condition of the product.
Where we reasonably believe that evidence submitted in support of a claim has been falsified or materially manipulated, we may request further information or evidence before resolving the claim. This does not affect your statutory consumer rights.
Refunds
Where a refund is due, it will be made to your original payment method. Processing times after we issue a refund may vary depending on your bank or payment provider.
Contact us
To request a cancellation or return, report a problem or ask a question about this policy, contact:
Designs by Clarole Ltd
Email: designsbyclarole@gmail.com